For some client Sites, the Heads Up Display is having an issue displaying clicks on homepages and not producing HUD pins

This incident has been resolved and all of Chartbeat's tools are fully operational.

Our team has deployed a fix for the issue and HUD functionality appears restored for the affected pages. We are continuing to monitor to ensure the issue is resolved for all affected Sites.

We are continuing to look into the issue with the Heads Up Display not registering click data and missing pins for some pages. Our team has isolated a location that we believe the issue stems from, and confirmed that this is only impacting specific pages on only a few sites. We are continuing to investigate to find the root cause of the problem and will update as we have more information.

For some client Sites, the Heads Up Display is having an issue registering click traffic on the homepage only and therefore displaying 0's for click data and not producing HUD pins. Our team is currently investigating.