Outage in ClickSend

Messenger sync issues

Resolved Minor
May 03, 2024 - Started 16 days ago - Lasted 13 days
Official incident page

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Outage Details

We are currently experiencing an issue with our messenger syncing recent messages. Our development team is currently working on resolving this issue.
Components affected
ClickSend SMS
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/16/2024 04:19AM

The performance issues with our Messenger product have been fixed, and it is now working as expected.
There may be some latent issue for isolated users related to your browser cache. If you experience any delays with loading messages in the Messenger inbox, please refresh your browser.
If you experience any further issues, please reach out to our support team via Online Chat on any of our ClickSend websites.

IDENTIFIED 8 days ago - at 05/10/2024 11:32PM

We've identified an issue with the downstream provider streaming data in your Messenger inbox. We're working hard to get this resolved - we don't have a final SLA - we'll provide another update soon.

IDENTIFIED 9 days ago - at 05/10/2024 05:22AM

We've identified an issue with the downstream provider streaming data in your Messenger inbox. We're working hard to get this resolved - we don't have a final SLA - we'll provide another update within 24 hours

INVESTIGATING 16 days ago - at 05/03/2024 12:24AM

We are continuing to investigate this issue.

INVESTIGATING 16 days ago - at 05/03/2024 12:23AM

We are currently experiencing an issue with our messenger syncing recent messages. Our development team is currently working on resolving this issue.

Latest ClickSend outages

Issue with MMS sending - about 2 months ago
SMS and MMS Delays - 2 months ago
MMS Degradation - 3 months ago
Outbound Message Delays - 4 months ago

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