Outage in CM.com

Customer Contact unavailable (earlier: Platform-wide disruption)

Resolved Major
February 21, 2022 - Started about 2 years ago - Lasted about 1 month
Official incident page

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Outage Details

We are currently investigating a disruption that is impacting different services.
Components affected
CM.com SMS Gateway 1 (sgw01.cm.nl) CM.com Inbound Gateway Breda (NL) CM.com Email Campaigns CM.com Voice Campaigns CM.com Customer Data Platform / CDP CM.com Pages CM.com Campaigns CM.com Customer Contact
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 02/21/2022 04:15PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 02/21/2022 03:12PM

As result of a network disruption earlier the Customer Contact database still has severe issues that result in an unavailable service. A fully scaled up team is working on this non-stop. We will keep you updated.

IDENTIFIED about 2 years ago - at 02/21/2022 02:43PM

The team is still working to restore availability of our Customer Contact app.

IDENTIFIED about 2 years ago - at 02/21/2022 02:25PM

There are still some issues with our Customer Contact app. The team is working on it and we will keep you informed.

MONITORING about 2 years ago - at 02/21/2022 02:13PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 02/21/2022 02:10PM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 02/21/2022 02:09PM

We have identified a network issue on our Breda platform, our engineers are restoring connections as we speak.

INVESTIGATING about 2 years ago - at 02/21/2022 02:04PM

We are experiencing issues in our Breda site, several direct connections are not available. For Messaging please use the default gw.cmtelecom.com.

INVESTIGATING about 2 years ago - at 02/21/2022 02:02PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 02/21/2022 02:01PM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 02/21/2022 01:54PM

We are currently investigating a disruption that is impacting different services.

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