Outage in CM.com

Interruption in VISA Transaction Processing

Resolved Minor
April 26, 2024 - Started 10 days ago - Lasted 3 days
Official incident page

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Outage Details

We would like to inform you about an ongoing issue affecting the processing of VISA transactions for a limited number of our merchants. This situation has arisen due to a technical change implemented by one of our partners. Our team is working with the highest urgency on a solution by rerouting all relevant traffic to our newly developed proprietary acquiring platform. This will ensure that the affected merchants will soon be able to process VISA transactions without any issues again. We appreciate your patience and understanding as we address this issue and will continue to provide regular updates until normal service is restored.
Components affected
CM.com Checkout
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 04/29/2024 12:29PM

This incident has been resolved.
All Customers impacted by this incident are now able to resume VISA transactions without any issues.

MONITORING 7 days ago - at 04/29/2024 10:49AM

A fix has been deployed and we will monitor the results.

IDENTIFIED 7 days ago - at 04/29/2024 09:11AM

We are currently testing the fix and reviewing the results.
we estimate that this will be completed between 12:00 and 13:00 CEST.

An update on the progress of this process will be shared once completed.

IDENTIFIED 10 days ago - at 04/26/2024 09:57AM

We would like to inform you about an ongoing issue affecting the processing of VISA transactions for a limited number of our merchants. This situation has arisen due to a technical change implemented by one of our partners.

Our team is working with the highest urgency on a solution by rerouting all relevant traffic to our newly developed proprietary acquiring platform. This will ensure that the affected merchants will soon be able to process VISA transactions without any issues again.

We appreciate your patience and understanding as we address this issue and will continue to provide regular updates until normal service is restored.

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