Outage in CommCare HQ

Export Issues on india.commcarehq.org

Resolved Minor
January 04, 2023 - Started over 1 year ago - Lasted 17 minutes
Official incident page

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Outage Details

We're currently facing an issue on india.commcarehq.org with the exporting data to Excel. We have observed that users started seeing issues with this feature at 5:36AM UTC. Our developers are currently investigating into this with high priority. We apologize for the inconvenience caused, and will have an update on the issue in 1 hour."
Components affected
CommCare HQ Data Exports
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/04/2023 07:56AM

The issue with data exports on india.commcarehq.org has been identified and is now resolved and users can now download reports successfully. Thank you.

INVESTIGATING over 1 year ago - at 01/04/2023 07:40AM

We're currently facing an issue on india.commcarehq.org with the exporting data to Excel. We have observed that users started seeing issues with this feature at 5:36AM UTC. Our developers are currently investigating into this with high priority. We apologize for the inconvenience caused, and will have an update on the issue in 1 hour."

Latest CommCare HQ outages

Mobile workers are unable to view available web applications on www.commcarehq.org & india.commcarehq.org when navigating to the Web Apps tab - 17 days ago
Form builder outage on www.commcarehq.org & india.commcarehq.org - about 2 months ago
Degraded performance affecting Web Apps on www.commcarehq.org - 3 months ago
Service interruption on www.commcarehq.org: SMS gateway provider issue - 7 months ago
Degraded performance affecting the publishing of applications using an app code on india.commcarehq.org - 7 months ago

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