Outage in Confluence

Performance issues and outages with Cloud products

Resolved Minor
July 06, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an issue with an internal infrastructure component that is impacting multiple Cloud products, including Jira Software, Bitbucket, Jira Service Management and Confluence, and customers. These issues include performance impact and, in some cases, outages. Users may experience slow loading and uploading of attachments, login issues or inability for new customers to sign up. We have identified the root cause and are actively working on the service recovery.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/06/2023 03:37PM

We experienced performance issues and outages for several Atlassian Cloud Products. The issue has been resolved and the service is operating normally.

MONITORING over 2 years ago - at 07/06/2023 01:17PM

We have identified the root cause of an issue with an internal infrastructure component that has been impacting multiple Cloud products, including Jira Software, Jira Service Management and Confluence, and customers. This issue had lead to a performance impact and, in some cases, outages.

We have implemented a fix to resolve the issue and recovery is in progress.

IDENTIFIED over 2 years ago - at 07/06/2023 11:18AM

We are investigating an issue with an internal infrastructure component that is impacting multiple Cloud products, including Jira Software, Bitbucket, Jira Service Management and Confluence, and customers. These issues include performance impact and, in some cases, outages.

Users may experience slow loading and uploading of attachments, login issues or inability for new customers to sign up. We have identified the root cause and are actively working on the service recovery.

Latest Confluence outages

Delay in execution of Automation rules - about 14 hours ago
Atlassian Cloud Services impacted - 3 days ago
Unable to perform UI Operations - 7 days ago
Degraded performance to multiple Atlassian experiences - about 1 month ago
Degraded performance in Confluence and Jira for Microsoft Edge users - about 1 month ago

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