Outage in Confluence
Degraded performance to multiple Atlassian experiences
Resolved Major
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Outage Details
Our team is aware that access to Jira and Confluence cloud products was degraded between 04:39 and 04:52 UTC due to an erroneous certificate.
The certificate has now been corrected and functionality has been restored.
We are continuing to monitor the situation and will provide further update when available.
Components affected
Confluence View Content Confluence Create and Edit Confluence Comments Confluence Authentication and User Management Confluence Search Confluence Administration Confluence Notifications Confluence Marketplace Apps Confluence Purchasing & Licensing Confluence Cloud to Cloud Migrations - Copy Product Data Confluence Server to Cloud Migrations - Copy Product Data Confluence iOS App Confluence Android App Confluence Signup Confluence AutomationsLatest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/22/2025 07:17AM
A configuration change to our CDN configuration for the atlassian.net domain resulted in customer traffic temporarily being dropped. This was immediately identified by our monitoring systems and rolled back. A public PIR with full details will be issued as a follow up.
MONITORING
2 days ago - at 09/22/2025 06:55AM
Our team has investigated and enabled configuration changes which should be restoring services across all impacted products starting at 06:17AM UTC.
We are monitoring for recovery across all products and services at this time, and will provide further update when available.
IDENTIFIED
3 days ago - at 09/22/2025 05:59AM
Our team is performing an investigation into all Atlassian products and services to understand the full impact of the prior certificate changes that caused this incident.
While many services are restored we are continuing to monitor for additional impacted service issues that customers may be experiencing.
IDENTIFIED
3 days ago - at 09/22/2025 05:38AM
Our team is continuing to monitor Jira and Confluence products following the earlier issues relating to an erroneous certificate change.
We are assessing all impacted products to ensure that services are fully restored and we will provide further update within the hour.
INVESTIGATING
3 days ago - at 09/22/2025 05:09AM
Our team is aware that access to Jira and Confluence cloud products was degraded between 04:39 and 04:52 UTC due to an erroneous certificate.
The certificate has now been corrected and functionality has been restored.
We are continuing to monitor the situation and will provide further update when available.
source IsDown
Possible Outage Indicated by User Reports
Reports started 23 minutes before official outage was reported
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