Outage in Confluence
Users experiencing issues accessing multiple Atlassian products
Resolved MajorIncident Report
Summary AI Generated
A major incident affected multiple Atlassian products including Confluence and Jira Cloud for 1.9 hours, impacting core functionality such as authentication, content access, editing, search, and mobile apps for a large number of customers. The team identified the root cause and implemented a mitigation, with all services fully recovering and the incident resolved.
We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues.
We will provide more details within the next hour or sooner if further information becomes available
Components affected
Confluence View Content Confluence Create and Edit Confluence Comments Confluence Authentication and User Management Confluence Search Confluence Administration Confluence Notifications Confluence Marketplace Apps Confluence Purchasing & Licensing Confluence Signup Confluence Automations Confluence Cloud to Cloud Migrations - Copy Product Data Confluence Server to Cloud Migrations - Copy Product Data Confluence iOS App Confluence Android AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 05/14/2026 06:48AM
All products and services impacted by this incident should now be fully recovered, and this incident is resolved.
MONITORING
about 6 hours ago - at 05/14/2026 06:41AM
We are now able to see recovery for all impacted products, and users should be able to access their products as expected.
Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
MONITORING
about 6 hours ago - at 05/14/2026 06:40AM
We are now able to see recovery for all impacted products, and users should be able to access their products as expected.
Our team is continuing to monitor all products and services to ensure there is no further impact, and we will provide further update when this has been validated and the incident is closed.
MONITORING
about 7 hours ago - at 05/14/2026 05:43AM
Our team has implemented a mitigation for this issue and we are now seeing recovery across Atlassian products.
We will continue to monitor this issue for any ongoing concerns, and provide further updates here within an hour as we are able to confirm a full recovery has taken place.
IDENTIFIED
about 7 hours ago - at 05/14/2026 05:34AM
Our team has identified the root cause of this issue and is now actively working on mitigating the issue with accessing Atlassian products.
At this time, Atlassian customers should also be able to once again raise support requests with our team.
We will provide further update within an hour as we are able to progress mitigating this issue.
IDENTIFIED
about 7 hours ago - at 05/14/2026 05:24AM
It is likely if you are experiencing any issues relating to logging in or accessing Atlassian products at this time it is likely due to this ongoing incident.
We are continuing to receive reports about expanded product impact resulting from this incident.
While our team continues to investigate the issue with urgency, we will continue to provide further updates here with additional information.
We will provide further update within one hour, or sooner as further information becomes available.
IDENTIFIED
about 7 hours ago - at 05/14/2026 05:11AM
Further confirmations of impacted products have now been added to the incident.
Our team is investigating the issue with urgency and we will provide further update as soon as it becomes available.
INVESTIGATING
about 8 hours ago - at 05/14/2026 05:03AM
We are aware that the current issues with accessing Atlassian products are impacting additional products. We have now expanded the impact of the incident to cover the known impacted products at this time.
We will provide further update within one hour or sooner as information is available.
INVESTIGATING
about 8 hours ago - at 05/14/2026 04:54AM
We are investigating an issue with multiple Atlassian products that is impacting a large number of Confluence and Jira Cloud customers. We are continuing to investigate and will add further details about additional impact as our investigation continues.
We will provide more details within the next hour or sooner if further information becomes available
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