Outage in Cybersource

Potential Settlement Funding Delay for Indian Acquirers

Resolved Minor
October 23, 2023 - Started 7 months ago - Lasted about 18 hours
Official incident page

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Outage Details

Cybersource is aware of an issue that is currently affecting the processing of settlement files via Visa Platform Connect (VPC) Gateways for certain Acquirers in India. We are investigating the cause and working urgently to resolve the issue. Impact: Merchants may experience a funding delay if TC33 settlement files are not delivered on time. Reported Start Time: 20 October, 2023 Next Update: As status changes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC17042026
Components affected
Cybersource Visa Platform Connect (VPC) Gateways
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 10/24/2023 10:03AM

The issue affecting the processing of settlement files via Visa Platform Connect (VPC) Gateways for certain Acquirers in India is now resolved.

Reported Start Time: 20 October, 2023

Impact: Merchants may have experienced a funding delay if TC33 settlement files for transactions processed on 20th and 21st October.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17042026

INVESTIGATING 7 months ago - at 10/23/2023 04:09PM

Cybersource is aware of an issue that is currently affecting the processing of settlement files via Visa Platform Connect (VPC) Gateways for certain Acquirers in India.

We are investigating the cause and working urgently to resolve the issue.

Impact: Merchants may experience a funding delay if TC33 settlement files are not delivered on time.

Reported Start Time: 20 October, 2023

Next Update: As status changes

We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17042026

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