Outage in Cybersource
Service Disruption – FDI Global Settlement Funding Delay
Resolved Minor
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Outage Details
Components affected
Cybersource FDC Nashville GlobalLatest Updates ( sorted recent to last )
The partial settlement funding data for FDC Nashville Global had been processed. Cybersource is conducting an internal review of the events to mitigate future occurrences.
Reported Start Time: 13 December 2023 (12 December - Pacific Time Zone)
Reported End Time: 14 December 2023 (13 December - Pacific Time Zone)
Impact: Settlement processing is back to the usual cycle.
Next Update: No further updates, issue resolved.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17360662
The partial settlement funding data for FDC Nashville Global has now been received and will be processed by FDC during the next processing cycle later today.
Impact: Merchants may experience funding delays due to late submission of a settlement file.
Reported Start Time: 13 December 2023 (12 December - Pacific Time Zone)
Next Update: Upon confirmation of processing by FDC
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17360662
Cybersource is aware of an issue that is currently affecting some settlement of funds for FDC Nashville Global. We are investigating the cause and working urgently to resolve the issue.
Impact: Merchants may experience funding delays due to late submission of a settlement file.
Reported Start Time: 13 December 2023 (12 December - Pacific Time Zone)
Next Update: Within 60 minutes
We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.
Cybersource Support Center
Incident #: INC17360662
Cybersource is aware of a service disruption. We are investigating the cause and working urgently to resolve the situation.
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