Outage in Cybersource

Settlement Delay Issue

Resolved Minor
December 19, 2023 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

A Settlement delay was observed, and a fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: Merchants may have experienced funding delays due to late submission of a settlement file. Reported Start Time: 19:40 GMT on 14 December 2023 Reported End Time: 21:41 GMT on 16 December 2023 Next Update: Upon confirmation of processing. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC17372817
Components affected
Cybersource Global Payments North America (GPN)
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/19/2023 02:09AM

The partial settlement funding data for Global Payments North America had been processed. Cybersource is conducting an internal review of the events to mitigate future occurrences.

Reported Start Time: 19:40 GMT on 14 December 2023
Reported End Time: 21:41 GMT on 16 December 2023

Impact: Settlement processing is back to the usual cycle.

Next Update: No further updates, issue resolved.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17372817

MONITORING 5 months ago - at 12/19/2023 12:13AM

A Settlement delay was observed, and a fix has been implemented and we are monitoring closely to ensure the issue is resolved.

Impact: Merchants may have experienced funding delays due to late submission of a settlement file.

Reported Start Time: 19:40 GMT on 14 December 2023
Reported End Time: 21:41 GMT on 16 December 2023

Next Update: Upon confirmation of processing.

Please do not hesitate to contact the Cybersource support team if you have any questions or concerns.

Cybersource Support Center

Incident #: INC17372817

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