Outage in DataCite

Services experiencing reduced performance and instability.

Resolved Minor
January 04, 2024 - Started 4 months ago - Lasted 4 days
Official incident page

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Outage Details

We are investigating degraded service across our services. This is manifesting as occasional error messages or slow response times for API requests and/or frontend services. This appears to be due to increased traffic across but we are investigating the source and what capacity we can increase.
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/08/2024 09:51AM

Services are operational. We continue to investigate and consider further long term improvements.

MONITORING 4 months ago - at 01/05/2024 02:33PM

Yesterday evening (UTC) we introduced a few extra changes to increase support for load in certain areas of our services. We will continue to monitor the situation, services are still slightly degraded but overall should be functional.

IDENTIFIED 4 months ago - at 01/04/2024 05:16PM

The issues currently seen are related to increased load across our services, some specific problems have been identified and resolved. Services are not down, but you may experience intermittent timeouts/errors depending on which service. we are looking at various options to further improve this and increase our capacity.

INVESTIGATING 4 months ago - at 01/04/2024 11:00AM

We are investigating degraded service across our services. This is manifesting as occasional error messages or slow response times for API requests and/or frontend services.
This appears to be due to increased traffic across but we are investigating the source and what capacity we can increase.

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