Outage in DocuSign

Document breaks tabs values when sealed for download

Resolved Major
June 16, 2023 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Tab values break when document is sealed for download, happens on an account with SBS enabled. We are continuing to investigate the issue
Components affected
DocuSign NA11 DocuSign NA1 DocuSign EU DocuSign CA DocuSign NA3 DocuSign NA2 DocuSign AU DocuSign NA4 DocuSign DEMO DocuSign FedRAMP
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/16/2023 09:11AM

This incident has been resolved.

INVESTIGATING 11 months ago - at 06/16/2023 09:10AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 06/16/2023 08:32AM

We have identified the root cause and we're working on a fix.

INVESTIGATING 11 months ago - at 06/16/2023 06:05AM

We are continuing to investigate this issue.

INVESTIGATING 11 months ago - at 06/16/2023 06:05AM

Tab values break when document is sealed for download, happens on an account with SBS enabled. We are continuing to investigate the issue

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