Outage in DocuSign

EU11 CLM customers may experience delays while loading the workflow activity or configuration previews (IM-39559)

Resolved Minor
March 04, 2024 - Started 3 months ago - Lasted about 14 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign EU11
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/04/2024 05:31PM

This incident has been resolved.

MONITORING 3 months ago - at 03/04/2024 03:29PM

Release has been deployed to mitigate the issue.

IDENTIFIED 3 months ago - at 03/04/2024 02:13PM

We are preparing a new release to mitigate the issue.

IDENTIFIED 3 months ago - at 03/04/2024 01:48PM

The intended fix did not mitigate the issue. We are still investigating.

INVESTIGATING 3 months ago - at 03/04/2024 12:52PM

The intended fix did not mitigate the issue. We are still investigating.

MONITORING 3 months ago - at 03/04/2024 12:33PM

The issue has been identified, and a fix has been implemented. We are currently reviewing metrics.

INVESTIGATING 3 months ago - at 03/04/2024 10:46AM

We are currently investigating this issue.

Latest DocuSign outages

Some customers may be unable to complete identity verification (IDV) for QES when signing a document (IM-39866). - 2 days ago
Some users might experience email delivery delays - 4 days ago
Customers may experience errors while using the SOAP API (39855) - 4 days ago
Customers may be intermittently unable to create webforms or view existing ones and intermittently unable to retrieve data in navigator. (IM-39852) - 4 days ago
Some customers performing Identity Verification (IDV) for EU Qualified Signatures (QES) will experience delay (IM-39853) - 4 days ago

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