Outage in DocuSign

Some customers may be unable to complete identity verification (IDV) for QES when signing a document (IM-39866).

Resolved Minor
May 17, 2024 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
DocuSign DEMO DocuSign EU
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/17/2024 03:01PM

The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

INVESTIGATING 5 months ago - at 05/17/2024 01:27PM

We are currently investigating this issue.

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