Outage in DocuSign

Customers may have issues accessing Rooms - IM-39663

Resolved Minor
April 04, 2024 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating this issue
Components affected
DocuSign East US 2 DocuSign East US DocuSign DEMO
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/04/2024 04:01AM

The incident has been resolved. Outage duration and incident timelines are subject to revision pending the results of any related investigation.

MONITORING about 1 month ago - at 04/04/2024 02:47AM

The team is continuing to work on recovery

MONITORING about 1 month ago - at 04/04/2024 02:30AM

Incident has been mitigated and teams are monitoring for full recovery.

IDENTIFIED about 1 month ago - at 04/04/2024 02:17AM

The team is continuing to work on recovery.

IDENTIFIED about 1 month ago - at 04/04/2024 02:04AM

The team is continuing to work on recovery.

IDENTIFIED about 1 month ago - at 04/04/2024 01:51AM

The team is continuing to work on recovery.

IDENTIFIED about 1 month ago - at 04/04/2024 01:25AM

The source of the incident has been identified and a fix is being formulated.

INVESTIGATING about 1 month ago - at 04/04/2024 01:22AM

We are currently investigating this issue

Latest DocuSign outages

Some customers may be unable to complete identity verification (IDV) for QES when signing a document (IM-39866). - about 23 hours ago
Some users might experience email delivery delays - 3 days ago
Customers may experience errors while using the SOAP API (39855) - 3 days ago
Customers may be intermittently unable to create webforms or view existing ones and intermittently unable to retrieve data in navigator. (IM-39852) - 3 days ago
Some customers performing Identity Verification (IDV) for EU Qualified Signatures (QES) will experience delay (IM-39853) - 3 days ago

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