Outage in Drift

Drift Notification Latency

Resolved Minor
September 13, 2023 - Started 8 months ago - Lasted about 1 hour

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Outage Details

We have identified an issue with notifications sending from Drift. We will update this page with details on the types of notifications and impact as soon as possible.
Components affected
Drift Chat
Latest Updates ( sorted recent to last )
8 months ago - at 09/13/2023 05:59PM

We have identified an issue with notifications sending from Drift. We will update this page with details on the types of notifications and impact as soon as possible.

8 months ago - at 09/13/2023 06:45PM

Our system for processing chat notifications has received a very large and unexpected increase in volume that has resulted in delays in sending notifications. The source of the unexpected increase has been identified and resolved and we are now processing the backed up notifications. We expect notifications delays of up to 50 minutes while our system works through the notifications

8 months ago - at 09/13/2023 07:18PM

Engineering also identified from 12:15PM ET to 2:15PM ET most end user messages were not delivered.

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