Outage in Duo Security

Trial Account Sign Up Issues

Resolved Minor
March 14, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue preventing customers from signing up for Duo trial accounts. Current attempts to create a trial account result in an error that states "We're sorry, but there was an error creating your account. Please contact support@duo.com" Please check back here or subscribe to our status page for any updates.
Components affected
Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security Admin Panel Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Admin Panel Duo Security SSO Duo Security SSO Duo Security SSO Duo Security Phone Call Delivery Duo Security Phone Support Duo Security Core Authentication Service Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Admin Panel Duo Security Push Delivery Duo Security Push Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Push Delivery Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security SSO Duo Security Push Delivery Duo Security Admin Panel Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Push Delivery Duo Security Push Delivery Duo Security Core Authentication Service Duo Security Push Delivery Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Email Support Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Cloud PKI Duo Security Push Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo 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SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Push Delivery Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security SSO Duo Security Admin Panel Duo Security Core Authentication Service Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security SSO Duo Security SSO Duo Security Admin Panel Duo Security SSO Duo Security Admin Panel Duo Security SSO Duo Security Admin Panel Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/14/2024 06:37PM

We have resolved the issue that was preventing customers from being able to sign up for a Duo Trial. All new trials can now be created successfully.

MONITORING about 2 months ago - at 03/14/2024 05:59PM

We have identified the issue that was preventing customers from being able to sign up for a Duo Trial.
All new trials are able to be created successfully. We will continue to monitor this issue to ensure its full resolution.

INVESTIGATING about 2 months ago - at 03/14/2024 05:35PM

We are currently investigating an issue preventing customers from signing up for Duo trial accounts.
Current attempts to create a trial account result in an error that states "We're sorry, but there was an error creating your account. Please contact support@duo.com"

Please check back here or subscribe to our status page for any updates.

Latest Duo Security outages

All Deployments: SMS Delivery Degraded within Great Britain - 2 days ago
Multiple Deployments: Intermittent Duo Authentication and Admin Panel access failures. - 11 days ago
Duo Admin Panel access issue using Duo Mobile app passcodes - 29 days ago
Blocked authentications with certificate-based Trusted Endpoints - about 1 month ago
US SMS Delivery Issues - about 1 month ago

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