Duo Security Status

Resolved All Deployments: Phone Call Delivery

We are currently investigating an issue causing phone delivery issues on all of our deployments and are working to correct the issue as soon as possible. Please, where possible, use alternative authentication methods, like push or SMS. Please check back here or subscribe to updates for any changes.

Resolved All Deployments: Intermittent Phone and SMS Delivery Delays

We are currently investigating an issue causing phone and SMS delivery issues on all of our deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

Resolved DUO1:

Customers have reported degraded services and authentication on some DUO1 tenants. Our Engineering team is currently working to resolve the issue. Please subscribe here for further updates.

Resolved All Deployments: Billing Page issues for Credit Card Transactions

We are currently investigating reports of customers not being able to make payments via the 'Billing' tab in the Duo Admin panel. Further updates will be posted as they are made available.

Resolved All Deployments: Phone Call Delivery Issues

We have received reports from multiple customers about issues authenticating using phone callback with Duo. We are currently investigating and will post an update once we have gathered more information.

Resolved Phone Support Handling Issue

We have been made aware of a service disruption impacting Duo's phone system. Our provider's engineers are working on addressing the issue as soon as possible. In the meantime, we suggest contacting us via email or chat. Please check back here or subscribe to updates for any changes.

Resolved All Deployments: Some users seeing "Invalid txid" error in Duo Prompt during authentication

We are currently investigating an issue where some users are being presented with "Invalid txid" error messages in the Duo Prompt during authentication. Duo's Core Authentication service isn't down, but users may need to work around this error by canceling an automatic push and re-triggering a new push authentication manually.

Resolved All Deployments: Some Australian ISPs resulting in intermittent timeouts to Duo's Cloud Service

We are currently investigating an issue with some Australian ISPs resulting in intermittent timeouts to Duo's Cloud Service. We are actively working to more thoroughly understand the cause of the issue. Please check back here or subscribe to updates for any changes.

Resolved All Deployments: Intermittent SMS Delivery Delays to US Phone Numbers

We have identified an issue causing intermittent delivery delay issues with some SMS messages to US Phone Numbers on all of our deployments and are working to correct the issue as soon as possible. We suggest using other authentication methods such as Duo Push, Phone Callback, or Passcodes, or trying to send an SMS passcode again, as a workaround. Please check back here or subscribe to updates for any changes.

Resolved Multiple Deployments: AD Sync Issues

We are currently investigating an issue with AD Sync failures on multiple deployments. We are working to correct the issue as soon as possible. Affected customers may see the following error in their Directory Sync settings page in the Duo Admin Panel: "Test query using the configured Base DN Searching the directory failed, possibly due to an incorrect base DN." Please check back here or subscribe to updates for any changes.