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Duo Security Latest Incidents
Resolved DUO62 - Admin Panel login issues
We are currently investigating an issue that transpired between 17:27 EDT and 17:51 EDT. This event affected logging into admin.duosecurity.com or from the button on the top right of duo.com. Some customers may have seen an error when trying to log in. Navigating directly to your specific URL for your Admin Panel (admin-.duosecurity.com) would still have worked during this incident, as a workaround. Affected Deployment DUO62 We believe this issue to be resolved, and are monitoring to ensure no recurrences are observed.
Resolved Multiple deployments: Authentication latency for some customers
We are currently investigating an issue that is causing increased latency with authentication for all methods, as well as access to the Duo Admin Panel for a very small number of customers for some customers on the following deployments: DUO26 DUO34 DUO43 DUO46 DUO51 We are working urgently on correcting this issue, and will provide an update as soon as it is available.
Resolved Multiple Deployments - Internal Server error in Duo Mobile for some users
We are currently monitoring an issue that caused some Duo Push authentication requests to fail. Users may have seen an error that says “Internal Server error” in the Duo Mobile application after Approving an authentication request. Affected users can attempt the authentication again, and it should complete successfully. All other authentication methods were unaffected. We believe the issue is now resolved, but are monitoring to ensure no future instances occur, and will provide a Root-cause analysis (RCA) as soon as it is available. This issue affected the following deployments: DUO4 DUO6 DUO7 DUO10 DUO19 DUO20 DUO21 DUO23 DUO28 DUO31 DUO43 DUO44 DUO45 DUO46 DUO47 DUO48 DUO51 DUO52 DUO56 DUO62 DUO63 Please check back here or subscribe to updates for any changes.
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FAQ
- Is Duo Security down?
- Duo Security seems to be up and running. We're updating the status regularly.
- I'm having issues with Duo Security, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- How can I be notified when Duo Security is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Duo Security has issues.
- Why should I subscribe to IsDown?
- We want to keep you updated on the status of the services you care about and impact your company. We'll keep you informed about the incidents that happen. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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- You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- You are missing one of the services I use. Can you add it?
- Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.