What is ID.me current status?

ID.me is currently operational. You can check ID.me status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

ID.me was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the ID.me status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest ID.me outages, issues and problems' at the top of the page.

When was the last ID.me outage?

ID.me last outage was on April 21, 2025 with the title "Platform Outage"

How to monitor or check ID.me status?

You can use IsDown service or go to ID.me official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when ID.me is having issues?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when ID.me has issues. ID.me official status page might also offer notification options such as email, SMS, or Slack.

Is ID.me Down? Check ID.me status and current outages

ID.me incident history

IsDown has tracked 94 incidents since started monitoring ID.me downtimes in July 2021. We are also collecting data from 4200+ services, and normalize the data to give you a clear picture of the impact of the outage.

Apr 21 2025

Platform Outage

24 days ago · lasted about 1 hour

We are currently investigating this issue.
Apr 06 2025

Service Provider Processing Delays

about 1 month ago · lasted 22 minutes

The application platform is currently experiencing request processing delays. The ID.me Engineering team is currently investigation the issue and will provide updates as soon as they become available.
Mar 26 2025

Service Degradation

about 2 months ago · lasted 34 minutes

ID.me applications are experiencing a platform-wide degradation. We currently investigating this issue and will provide any further details and updates as soon as available.
Jul 2021 ...

IsDown started monitoring ID.me status

We've tracked and collected 94 incidents since started monitoring ID.me status

ID.me user-reported issues in the last 24 hours

This chart displays the number of user-reported ID.me problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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Latest user comments about ID.me issues

J

James

29 days ago

When after logging in it says to open the authenticator app and click continue. When you click continue it goes to step two and then back to step one where it says click to continue. After you click continue, it just keeps reloading the same page.
C

carl

30 days ago

i can not log in at all and it wont let me
T

Tom

about 1 month ago

It's not sending 2 factor text messages
K

Kelly

about 1 month ago

Error 503, says service is unavailable
C

Cathy

about 1 month ago

Not letting me sign in I’ve reset everything, tried different devices, browsers and still nothing
G

gary

about 1 month ago

does not send a code to my phone
T

Trudy

about 1 month ago

I am not getting a return text for my verification code number (6 digits) to continue to pay taxes. Have tried multipe times.
D

Darrell

about 2 months ago

Can't get authication code by text or phone
M

Mike

about 2 months ago

Long wait times for video calls.
P

Paul

2 months ago

ID.ME will NOT let me sign-in for SSA
D

David

3 months ago

Can not receive verification code to my phone. Tried six times
T

Tom

Identity Verification 3 months ago

Website times out when trying to log in from my healthy Vet
F

F

3 months ago

Website will not respond.
J

James

5 months ago

WILL NOT TEXT VERIFICATION CODE
J

JP

5 months ago

site states it is down for maintenance
M

M

5 months ago

“No healthy upstream” text is the only thing to populate when I go from IRS.gov to ID.me
C

courtney

6 months ago

Something isn't right We are unable to process your request. We have been notified of the problem and will do our best to make sure it doesn't happen again! Unable to complete your request. Please try again.
Z

Zola

ID.me Shop 6 months ago

after MFA it goes right back to the login screen
B

Bashley

6 months ago

Says site is down for maintenance. I need to place an order worst timing ever
K

Kaleb

6 months ago

Need to verify to book a flight
K

Kevin

8 months ago

It is not sending the text for MFA
C

Candra

8 months ago

Can't login. Is the site down right now?
L

Lisa

9 months ago

Link to site won't open.
J

James

10 months ago

Can't log in - puts you in a waiting line
A

Antonia

10 months ago

When trying to use ID.me to login, site is timing out.
G

Gaurav

ID.me Shop 12 months ago

https://shop.id.me is down again. getting 500 internal server error.
J

John

about 1 year ago

Logging in to VA.gov with it as well as being unable to log in directly through the site
D

Dennis

over 1 year ago

Error message: Unable to complete your request. Please try again.

ID.me outages in the last 30 days

Number of Incidents

1 issues

Last incident

23 days ago

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Check ID.me components, services, or regions current status in real-time

Document Verification

Account Management

ID.me Shop

Custom Solutions

Multi-factor Authentication

Identity Verification

Group Verification

Mobile Applications

Having problems with ID.me? What can you do?

First, stay calm.
- We know it's stressful when ID.me is down, but running around is not going to fix it.
- Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.
Make a quick evaluation of the impact of the ID.me outage
- Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
- Did ID.me already acknowledge the issue? And published a status update? (You can find it in the top of the page or in ID.me status page)
- If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.
Communicate with your team and users quickly
- If ID.me is having problems and impacting your business, it's important to keep your team and users informed.
- Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
- If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.
Understand the root cause
- After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
- Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.
Is there any mitigation for the issue?
- Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
- Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.
Did ID.me recover?
- Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.
Post-incident analysis
- Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
- Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
- Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.
Prepare for the next incident, because it will happen again
- Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
- Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

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Want to be informed about ID.me status changes?

IsDown offers an easy way to monitor ID.me with maximum flexibility

Major Outages Notifications

IsDown monitors ID.me for major outages. A major outage is when ID.me experiences a critical issue that severely affects one or more services/regions. When ID.me marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors ID.me status page for minor outages. A minor outage is when ID.me experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in ID.me status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

ID.me publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors ID.me and all their 30 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

ID.me and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.