Check if ID.me is down, recent outages, user-reported issues, and outages map.
ID.me is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more ID.me status data.
IsDown has tracked 97 incidents since started monitoring ID.me status in July 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Oct 08, 2025
05:03 PM EDT
|
Major | Platform Outage | about 1 hour |
|
Jul 24, 2025
06:45 AM EDT
|
Major | Marketplaces Outage | about 17 hours |
|
Jun 12, 2025
02:48 PM EDT
|
Minor | Broad Google Cloud outage impacting ID.me | about 19 hours |
|
Apr 20, 2025
10:11 PM EDT
|
Major | Platform Outage | about 1 hour |
|
Apr 06, 2025
01:23 PM EDT
|
Minor | Service Provider Processing Delays | 22 minutes |
|
Mar 25, 2025
09:20 PM EDT
|
Major | Service Degradation | 34 minutes |
|
Mar 15, 2025
05:55 PM EDT
|
Major | Platform Service Partial Outage | 27 minutes |
|
Jan 11, 2025
11:23 AM EST
|
Major | Platform Partial Outage | about 1 hour |
|
Dec 08, 2024
08:47 PM EST
|
Major | Platform Outage | about 13 hours |
|
Dec 06, 2024
11:40 AM EST
|
Minor | Service Provider Degradation | 29 minutes |
I can't receive the 6 digits code to sign in. Thank you.
keeps looping with saying something is not quite right on both chrome and edge using different systems to attempt to access
Will not send authentication code via text for SSA website or IRS website
Have been unable to login for weeks, I'm getting the same error that everyone else here has received: "Something isn't right"
Will not work, can’t log into anything through Id.me
Not working for va login. Has worked as recently as yesterday.
Unable to access log in page
I get a splash page announcing Something isn't right. I tried different browsers and platforms, I get the same results.
Unable to login - something isn't right message appears
I get an error message that something isn't right and you are aware of the issue.. can I reset my password?
website says somethings not right
Cannot access the sign-on page
It has been down all day.Will not let me log in
Something isn't right We are unable to process your request. We have been notified of the problem and will do our best to make sure it doesn't happen again! Please try again later. If you try again and see this message, please visit our customer support knowledge base. Refer to the above...
I am not receiving emails to confirm my address.
I have sysryed seeing "Something isn't right" message from both the VA app and SSA when using my Galaxy S23 phone. I had been able to use Id.me many times in the past without issue.
I can’t login to any of my government accounts. I get a “Something went wrong” message but I never get a chance to enter in my credentials
At the sign in page it has an error message that states, "Something isn't right We are unable to process your request. We have been notified of the problem and will do our best to make sure it doesn't happen again! Please try again later." This is on the Colorado Unemployment Claim Login.
VA.gov IDme access is not operational
Cannot sign into ID.me. Keeps giving me a "something isn't right" screen. Tried 2 different devices and 3 different browsers...same problem.
When I click the button for unemployment benefits it directs me to a page that says there's an issue and to try later
gets stuck in verifying stage - never get to username password
Unable to change password.
Not letting me sign into VA.gov.
I went on SSN ID me didn't verify me' I've had issues with this, Did someone steal my identity
When after logging in it says to open the authenticator app and click continue. When you click continue it goes to step two and then back to step one where it says click to continue. After you click continue, it just keeps reloading the same page.
i can not log in at all and it wont let me
It's not sending 2 factor text messages
Error 503, says service is unavailable
Not letting me sign in I’ve reset everything, tried different devices, browsers and still nothing
does not send a code to my phone
I am not getting a return text for my verification code number (6 digits) to continue to pay taxes. Have tried multipe times.
Can't get authication code by text or phone
Long wait times for video calls.
ID.ME will NOT let me sign-in for SSA
Can not receive verification code to my phone. Tried six times
Website times out when trying to log in from my healthy Vet
Website will not respond.
WILL NOT TEXT VERIFICATION CODE
site states it is down for maintenance
“No healthy upstream” text is the only thing to populate when I go from IRS.gov to ID.me
Something isn't right We are unable to process your request. We have been notified of the problem and will do our best to make sure it doesn't happen again! Unable to complete your request. Please try again.
after MFA it goes right back to the login screen
Says site is down for maintenance. I need to place an order worst timing ever
Need to verify to book a flight
It is not sending the text for MFA
Can't login. Is the site down right now?
Link to site won't open.
Can't log in - puts you in a waiting line
When trying to use ID.me to login, site is timing out.
https://shop.id.me is down again. getting 500 internal server error.
Logging in to VA.gov with it as well as being unable to log in directly through the site
Error message: Unable to complete your request. Please try again.
| Component | Status |
|---|---|
| Document Verification | OK |
| Account Management | OK |
| ID.me Shop | OK |
| Login Services | OK |
| Custom Solutions | OK |
| Multi-factor Authentication | OK |
| Identity Verification | OK |
| Group Verification | OK |
| Mobile Applications | OK |
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Identity verification platform offering multi-factor authentication, secure login options, and compliance with NIST standards for various professional verifications.
Monitoring ID.me since July 2021
Tracking 30 ID.me services and regions
8 incidents in 2025
Number of Incidents
1 issues
Last incident
4 days ago
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ID.me isn't down. You can check ID.me status and incident details on the top of the page. IsDown continuously monitors ID.me official status page every few minutes. In the last 24 hours, there were 0 outages reported.
ID.me is currently operational. You can check ID.me status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of ID.me being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the ID.me official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
ID.me last outage was on October 08, 2025 with the title "Platform Outage"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor ID.me and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if ID.me is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about ID.me's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor ID.me with maximum flexibility
IsDown monitors ID.me for major outages. A major outage is when ID.me experiences a critical issue that severely affects one or more services/regions. When ID.me marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors ID.me status page for minor outages. A minor outage is when ID.me experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in ID.me status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
ID.me publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors ID.me and all their 30 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
ID.me and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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