Outage in ID.me
Elevated Application Errors for Identity Verifications
Resolved MinorIncident Report
Summary AI Generated
ID.me experienced elevated application errors affecting identity verification services across NIST 800-63-3, NIST 800-63-2, and KBA-replacement policies for approximately 19 minutes. The issue was identified and a fix was implemented within minutes of detection. The incident was fully resolved, with the fix confirmed to have eliminated the elevated error rate for verifications.
We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.
Components affected
ID.me NIST 800-63-3 Policies ID.me NIST 800-63-2 Policies ID.me KBA-replacement PoliciesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/21/2026 04:29PM
This incident has been resolved. The fix has eliminated the elevated level of errors for verifications.
MONITORING
2 days ago - at 09/21/2026 04:23PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 09/21/2026 04:16PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 09/21/2026 04:11PM
We're experiencing an elevated level of application errors and are currently looking into the issue. Status updates will be provided as soon as available.
Latest ID.me outages
IAL-2 pass rates degradation - 14 days ago
ID.me Authenticator App for Android experiencing service issues with Enrollment processes - 2 months ago
Site Wide Intermittent Service Interruption - 2 months ago
Verification Services Outage - 2 months ago
Elevated Application Errors - 4 months ago
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