Outage in ID.me
Site Wide Intermittent Service Interruption
Resolved MajorIncident Report
Summary AI Generated
On July 16, 2026, at approximately 9:57 PM ET, ID.me experienced a site-wide service interruption lasting 38 minutes, caused by issues with their cloud platform provider. All verification services were affected, with users encountering higher-than-normal latency, delayed sign-ins, and "system delay" messages. All services were fully restored by 11:34 PM ET, with ID.me continuing to coordinate with their cloud provider to prevent future disruptions.
At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.
Components affected
ID.me Alumni Verification ID.me Company Employee Verification ID.me Custom Groups Verification ID.me First Responder Verification ID.me Government Employee Verification ID.me Health Care Provider Verification ID.me Military Verification ID.me Nurse Verification ID.me Student Verification ID.me Teacher VerificationTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 07/17/2026 03:34AM
All services have returned to normal operations. We are continuing to work with our Cloud Platform Provider ensure services are not interrupted.
MONITORING
3 days ago - at 07/17/2026 02:59AM
We are continue to monitor for further issues, and will provide an update at 11:30PM ET.
MONITORING
3 days ago - at 07/17/2026 02:56AM
At approximately 9:57PM ET, all ID.me Sites and Services experienced a 5-10 minute of higher than normal latency. Customers may have experience longer than normal sign-in or "system delay" messages. Investigation indicates that the source of the issues may come from service issues from ID.me's Cloud Platform Provider. Cloud Platform Provider confirmed they are currently experiencing issues. We are collaborating and coordinating in the investigation and monitoring ID.me services closely.
Latest ID.me outages
Verification Services Outage - 5 days ago
Elevated Application Errors - about 2 months ago
Mobile wallet view failing with "Couldn't load your wallet" - about 2 months ago
Service Degradation - 3 months ago
Service Degradation - Authenticator App Push Notifications - 4 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
