Outage in ID.me
ID.me Authenticator App for Android experiencing service issues with Enrollment processes
Minor
July 20, 2026 - Started about 14 hours ago
Official incident page
Official incident page
Incident Report
We have begun to receive user reports that there are issues with enrolling the IDme Authenticator App for Android for sign-in/authentication. We are currently investigating the issue. We will provide an update at 6:00pm ET.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
about 11 hours ago - at 07/21/2026 12:36AM
We will continue to monitor through the next couple of hours to ensure caching effects are not masking additional issues.
Next update 9:00AM ET.
MONITORING
about 11 hours ago - at 07/21/2026 12:28AM
The fix has been fully implemented and verified, and we are continuing to monitor operations.
Next update at 9:00PM ET.
IDENTIFIED
about 11 hours ago - at 07/21/2026 12:13AM
Fix has been deployed and team is currently verifying the change.
Next update at 9:00PMET.
IDENTIFIED
about 13 hours ago - at 07/20/2026 10:58PM
We are continuing to roll out the fix.
Next update at 8:00pm ET or sooner.
IDENTIFIED
about 14 hours ago - at 07/20/2026 10:02PM
We are continuing to roll out the fix.
Next update at 7:00pm ET or sooner.
IDENTIFIED
about 14 hours ago - at 07/20/2026 09:43PM
The issue has been identified and a fix is being implemented now.
INVESTIGATING
about 14 hours ago - at 07/20/2026 09:06PM
We have begun to receive user reports that there are issues with enrolling the IDme Authenticator App for Android for sign-in/authentication. We are currently investigating the issue. We will provide an update at 6:00pm ET.
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