Outage in ID.me
ID.me Authenticator App for Android experiencing service issues with Enrollment processes
Resolved MinorIncident Report
Summary AI Generated
The ID.me Authenticator App for Android experienced a ~17-hour outage affecting the enrollment process for sign-in and authentication. Users reported being unable to enroll the app, impacting Account Management functionality. A fix was identified, deployed, and verified, with all operational metrics returning to baseline by resolution.
We have begun to receive user reports that there are issues with enrolling the IDme Authenticator App for Android for sign-in/authentication. We are currently investigating the issue. We will provide an update at 6:00pm ET.
Components affected
ID.me Account ManagementTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 07/21/2026 01:57PM
This incident has been resolved. All operational metrics for Authenticator App enrollment have return to baseline levels.
MONITORING
22 days ago - at 07/21/2026 01:06PM
We are continuing to verify the fix for Authenticator Enrollment and monitoring the situation and additional issues.
Next update at 10:00AM.
MONITORING
23 days ago - at 07/21/2026 12:36AM
We will continue to monitor through the next couple of hours to ensure caching effects are not masking additional issues.
Next update 9:00AM ET.
MONITORING
23 days ago - at 07/21/2026 12:28AM
The fix has been fully implemented and verified, and we are continuing to monitor operations.
Next update at 9:00PM ET.
IDENTIFIED
23 days ago - at 07/21/2026 12:13AM
Fix has been deployed and team is currently verifying the change.
Next update at 9:00PMET.
IDENTIFIED
23 days ago - at 07/20/2026 10:58PM
We are continuing to roll out the fix.
Next update at 8:00pm ET or sooner.
IDENTIFIED
23 days ago - at 07/20/2026 10:02PM
We are continuing to roll out the fix.
Next update at 7:00pm ET or sooner.
IDENTIFIED
23 days ago - at 07/20/2026 09:43PM
The issue has been identified and a fix is being implemented now.
INVESTIGATING
23 days ago - at 07/20/2026 09:06PM
We have begun to receive user reports that there are issues with enrolling the IDme Authenticator App for Android for sign-in/authentication. We are currently investigating the issue. We will provide an update at 6:00pm ET.
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