Outage in ID.me
Verification Services Outage
Resolved MajorIncident Report
Summary AI Generated
ID.me's Verification Services experienced a 2.3-hour outage on July 14, 2026, caused by a failure in a third-party component affecting KBA-replacement, NIST 800-63-3, and NIST 800-63-2 verification policies. The third-party provider implemented a fix, which resolved the issue by approximately 4:45 AM ET, with ID.me continuing to monitor for full stability.
Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix.
We will provide an update at 3:30 AM ET.
Components affected
ID.me NIST 800-63-3 Policies ID.me NIST 800-63-2 Policies ID.me KBA-replacement PoliciesTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/14/2026 08:45AM
Fix by Third Party Provider appears to have resolved the issue. We will continue to monitor to ensure services are stable and fully restored.
MONITORING
5 days ago - at 07/14/2026 08:27AM
Third party provider has implemented a fix and we are monitoring the results.
INVESTIGATING
5 days ago - at 07/14/2026 07:31AM
We are continuing to work with our third-party provider on a fix.
Next update at 4:30 AM ET.
INVESTIGATING
5 days ago - at 07/14/2026 06:29AM
Third-party service that is a component of Verifications Services is currently experiencing an outage. We are working with the Third-party provider on a fix.
We will provide an update at 3:30 AM ET.
Latest ID.me outages
Site Wide Intermittent Service Interruption - 3 days ago
Elevated Application Errors - about 2 months ago
Mobile wallet view failing with "Couldn't load your wallet" - about 2 months ago
Service Degradation - 3 months ago
Service Degradation - Authenticator App Push Notifications - 4 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
