Outage in ID.me
Mobile wallet view failing with "Couldn't load your wallet"
Resolved MinorIncident Report
We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 05/26/2026 10:00PM
Fix for Mobile Wallet upstream service deployed and all indicators of issues are no longer present.
MONITORING
about 21 hours ago - at 05/26/2026 06:29PM
Engineering as identified a issue that may have contributed to the degraded mobile wallet service. Deployment of Fix in-progress. Team continues to monitor. Next update 5PM ET.
MONITORING
1 day ago - at 05/26/2026 05:22AM
ID.me Mobile App Wallet service has recovered and we are continuing to monitor.
INVESTIGATING
1 day ago - at 05/26/2026 04:10AM
We are continuing to investigate the issue. Next update at 0100AM ET.
INVESTIGATING
1 day ago - at 05/26/2026 03:41AM
Investigation is still in-progress. Next update at 1200AM ET.
INVESTIGATING
1 day ago - at 05/26/2026 02:45AM
We're investigating an issue causing some users to see a "Couldn't load your wallet" error in the IDme mobile app. Engineering is engaged and working on a fix. Next update at 1130PM ET.
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