Is Smartsheet Down?

This page shows the live Smartsheet status so you can confirm in seconds if Smartsheet is down.

Smartsheet current status

Updated

Smartsheet is operational

IsDown pulls data from the official status page every few minutes and collects user-reported Smartsheet issues.
Refresh the page to see the latest updates.

Smartsheet incident history

IsDown has tracked 348 incidents since started monitoring Smartsheet downtimes in April 2020. We are also collecting data from 4000+ services, and normalize the data to give you a clear picture of the impact of the outage.

  • May 07 2025
    Smartsheet intermittent errors

    7 days ago · lasted about 4 hours

    We are investigating some reports of intermittent errors in workflow execution, in loading dashboards and sheets, and in loading and submitting forms (including update and approval requests). We will update this status message as our investigation...

  • Apr 30 2025
    Smartsheet access issues and unexpected errors

    14 days ago · lasted about 3 hours

    We are currently investigating some customer reports of issues and unexpected errors while logging in to the app, accessing assets, and navigating the site. We will continue to provide frequent updates as we work towards resolution.

  • Apr 24 2025
    Delays in Workflow Automation and Sheet Access

    20 days ago · lasted about 5 hours

    We have identified an incident where some users may experience intermittent issues with workflows and sheet interactions, including sheets not saving or loading as expected. This may impact the ability to trigger or complete automated processes. W...

  • Apr 2020 ...
    IsDown started monitoring Smartsheet status

    We've tracked and collected 348 incidents since started monitoring Smartsheet status

Sign up and check all outage history

Smartsheet user-reported issues in the last 24 hours

This chart displays the number of user-reported Smartsheet problems over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.

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Latest user comments about Smartsheet issues

  • F

    Francois

    Smartsheet not loading on app or on web Please try again if problem persists contact smartsheet support

  • M

    Megan

    Some users are unable to get into some sheets. Our formulas are all defaulting to #REF in all multi-sheet formulas.

  • R

    Rabeena

    my team is not able to login . Receiving an opensaml::FatalProfileException message

  • J

    John

    Email notifications are not being sent.

  • A

    Anoy

    Whole team unable to login

  • M

    Mandy

    An ERROR has Occurred status when trying to generate a document.

  • N

    Nagaraju

    not able to open the app.smartsheet.com/login/

  • A

    Amber

    Dashboards

    No dashboards are populating

  • C

    Catherine

    no dashboards working; nothing is working

  • A

    Ashley

    Reports and dashboards not loading

  • A

    Andrea

    Smartsheets is not loading and getting errors saying it is having trouble reaching the site

  • M

    Matthew

    Won't connect...keep getting error messages

  • C

    Clare

    Log in is down

  • S

    Sam

    Not loading

  • M

    Malte

    Smartsheet cannot be reached, sheets not be opened etc

  • D

    dane

    Website will not load, producing an error

Smartsheet outages in the last 30 days

Number of Incidents

4 issues

Last incident

7 days ago

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Having problems with Smartsheet? What can you do?

  1. First, stay calm.

    • We know it's stressful when Smartsheet is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.

  2. Make a quick evaluation of the impact of the Smartsheet outage

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Smartsheet already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Smartsheet status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.

  3. Communicate with your team and users quickly

    • If Smartsheet is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.

  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.

  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.

  6. Did Smartsheet recover?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.

  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.
    • Vendors usually publish post-mortem analysis reports, so keep an eye on their social media channels and website for more information.

  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by aggregating and monitoring all dependencies status and alerting you if they are having issues. Create status pages to communicate with your team and users.

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Want to be informed about Smartsheet status changes?

IsDown offers an easy way to monitor Smartsheet with maximum flexibility

Major Outages Notifications

IsDown monitors Smartsheet for major outages. A major outage is when Smartsheet experiences a critical issue that severely affects one or more services/regions. When Smartsheet marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Smartsheet status page for minor outages. A minor outage is when Smartsheet experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Smartsheet status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Smartsheet publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Smartsheet and all their 59 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Smartsheet and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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Frequently Asked Questions

Is Smartsheet down today?

Smartsheet isn't down. You can check Smartsheet status and incident details on the top of the page. IsDown continuously monitors Smartsheet official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Smartsheet status?

Smartsheet is currently operational. You can check Smartsheet status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Smartsheet outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Smartsheet slow today?

Currently there's no report of Smartsheet being slow. Check on the top of the page if there are any reported problems by other users.

How are Smartsheet outages detected?

IsDown monitors the Smartsheet official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Smartsheet outage?

Smartsheet last outage was on May 07, 2025 with the title "Smartsheet intermittent errors"

Smartsheet not working for you? How do I know if Smartsheet is down?

  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.

How can I check Smartsheet status and outages?

Why use IsDown to monitor Smartsheet instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Smartsheet and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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