Outage in Smartsheet

Investigating: Smartsheet Inaccessible

Resolved Major

July 15, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating some customer reports of customers being unable to access the Smartsheet application. We will continue to provide frequent updates as we work towards resolution.

Components affected

Smartsheet Forms Smartsheet Login Smartsheet Dashboards Smartsheet Sheets Smartsheet Search Smartsheet REST API Smartsheet Single Sign On ( Company Credentials ) Smartsheet Sign in via Microsoft Azure AD Smartsheet Sign in via Apple ID Smartsheet Document Builder Smartsheet Document Proofing Smartsheet Webhooks Smartsheet Mobile App Smartsheet Attachments Smartsheet Sign in via Google Smartsheet API Access Tokens Smartsheet Reports

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/16/2025 02:45AM

This incident has been resolved.

MONITORING 9 months ago - at 07/16/2025 12:39AM

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

INVESTIGATING 9 months ago - at 07/16/2025 12:27AM

We are currently investigating some customer reports of customers being unable to access the Smartsheet application. We will continue to provide frequent updates as we work towards resolution.

Latest Smartsheet outages

Smartsheet's Resource Management Integration Loading Issues - 3 days ago

Failures during Form Submissions - 7 days ago

Proof Performance and Watermarks - 20 days ago

User & Group Management - 27 days ago

Form Submissions issue - about 2 months ago

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