Outage in Smartsheet

Investigating: Smartsheet Inaccessible

Resolved Major
July 16, 2025 - Started about 20 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating some customer reports of customers being unable to access the Smartsheet application. We will continue to provide frequent updates as we work towards resolution.
Components affected
Smartsheet Forms Smartsheet Login Smartsheet Dashboards Smartsheet Sheets Smartsheet Search Smartsheet REST API Smartsheet Single Sign On ( Company Credentials ) Smartsheet Sign in via Microsoft Azure AD Smartsheet Sign in via Apple ID Smartsheet Document Builder Smartsheet Document Proofing Smartsheet Webhooks Smartsheet Mobile App Smartsheet Attachments Smartsheet Sign in via Google Smartsheet API Access Tokens Smartsheet Reports
Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 07/16/2025 02:45AM

This incident has been resolved.

MONITORING about 20 hours ago - at 07/16/2025 12:39AM

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

INVESTIGATING about 20 hours ago - at 07/16/2025 12:27AM

We are currently investigating some customer reports of customers being unable to access the Smartsheet application. We will continue to provide frequent updates as we work towards resolution.

Latest Smartsheet outages

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Errors with Dynamic Views with a report source - 23 days ago
Investigating errors with form submissions and sheets not loading - 23 days ago

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