Outage in Smartsheet
Sheets Not Loading/Opening – "Trouble Reaching Smartsheet" Error
Resolved MinorIncident Report
Summary AI Generated
Smartsheet experienced a 7.1-hour outage where users were unable to open sheets and encountered "We're having trouble reaching Smartsheet right now" error messages. The incident affected the core Sheets functionality, preventing users from accessing their spreadsheets. The issue was resolved after the team implemented a fix and monitored the system for stability.
We are currently investigating reports of sheets failing to open and displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.
Components affected
Smartsheet SheetsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 05/28/2026 12:51AM
This incident has been resolved.
MONITORING
2 days ago - at 05/27/2026 08:39PM
We are continuing to monitor for any further issues.
MONITORING
2 days ago - at 05/27/2026 08:37PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 days ago - at 05/27/2026 05:50PM
We are currently investigating reports of sheets failing to open and displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.
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