Outage in Smartsheet
Investigating missing or delayed Update / Approval Requests notifications and emails
Resolved MinorIncident Report
Summary AI Generated
Smartsheet experienced an 8-hour incident where Update and Approval Request notifications and emails were missing or delayed, affecting both automated workflows and manually triggered actions. Both in-app and email notifications were impacted. The root cause was identified, a fix was implemented, and the incident was fully resolved.
We are investigating reports of missing or delayed Update / Approval Requests notifications and emails via Automated Workflows as well as manual trigger. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 06/25/2026 05:45AM
This incident has been resolved.
MONITORING
24 days ago - at 06/25/2026 12:43AM
A fix has been implemented to resolve the missing or delayed Update / Approval Requests notifications and emails and we are monitoring the results.
IDENTIFIED
24 days ago - at 06/24/2026 11:04PM
The issue causing missing or delayed Update / Approval Requests notifications and emails has been identified. Our team is implementing a fix. We will provide frequent updates until we reach a monitoring status.
INVESTIGATING
24 days ago - at 06/24/2026 09:51PM
We are investigating reports of missing or delayed Update / Approval Requests notifications and emails via Automated Workflows as well as manual trigger. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
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