Outage in Smartsheet
Smartsheet and Smartsheet Login Unavailable for Smartsheet US
Resolved MajorIncident Report
Summary AI Generated
Smartsheet experienced a major outage lasting approximately 3.2 hours on September 11, 2026, during which all US users were unable to log in or access the platform, receiving the error "We're having trouble reaching Smartsheet right now." All core components were affected, including Login, Sheets, SSO, Forms, Reports, and Dashboards, with users confirming the app was failing to load. The team identified the root cause, implemented a fix that restored access, and fully resolved the incident after a period of monitoring.
We're currently investigating reports of login and access failures affecting all users, with the app displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working on a resolution and will share frequent updates until the issue reaches monitoring status.
Components affected
Smartsheet Login Smartsheet Sheets Smartsheet Single Sign On ( Company Credentials ) Smartsheet Forms Smartsheet Reports Smartsheet DashboardsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 09/11/2026 11:29PM
This incident has been resolved.
MONITORING
1 day ago - at 09/11/2026 09:24PM
The change we implemented has resolved the login and access issues, and Smartsheet is now loading successfully for all users. Things appear stable at this time. We are continuing to monitor the situation closely and will provide an update once we've confirmed full resolution.
IDENTIFIED
1 day ago - at 09/11/2026 08:50PM
We've identified the issue and implemented a change, which has resulted in Smartsheet loading and users being able to log in successfully. However, an error message is still appearing on the home screen during a hard refresh. Our team is continuing to investigate this remaining issue and will provide updates as we work toward full resolution.
INVESTIGATING
1 day ago - at 09/11/2026 08:20PM
We're currently investigating reports of login and access failures affecting all users, with the app displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working on a resolution and will share frequent updates until the issue reaches monitoring status.
Latest Smartsheet outages
Login Unavailable for Smartsheet - 1 day ago
Unexpected HTTP response code affecting login, sheet access, Control Center, Dynamic View and other premium apps - 17 days ago
Sheets in Smartsheet US are failing to load - 18 days ago
Sheets, Reports, and Workflow Services Are Impacted - about 1 month ago
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