Outage in Smartsheet
Both automated and manual approval workflows are currently failing to execute
Resolved MinorIncident Report
Summary AI Generated
Smartsheet experienced a ~5.4-hour outage affecting in-app workflows, during which both automated and manual approval workflows failed to execute. The root cause was identified and resolved, with remaining effort focused on clearing a backlog of queued update and approval requests. The incident was fully resolved with all backlogged requests successfully processed and sent.
We have identified issues impacting both automated and manual approval workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Components affected
Smartsheet In App WorkflowsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/01/2026 10:26PM
This incident has been fully resolved, and all backlogged requests have been processed and sent.
MONITORING
4 days ago - at 10/01/2026 08:14PM
The outage is resolved, and new update and approval requests are processing normally. A small delay may persist while backlogged requests from the past two hours finish processing.
IDENTIFIED
4 days ago - at 10/01/2026 07:49PM
The initial root cause of the issue has been identified and is now resolved. We are working through a backlog of update and approval workflow creations so there may continue to be a delay in delivery.
IDENTIFIED
4 days ago - at 10/01/2026 06:20PM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 days ago - at 10/01/2026 05:03PM
We have identified issues impacting both automated and manual approval workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
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