Outage in Smartsheet
Salesforce connector is experiencing intermittent issues
Resolved MajorIncident Report
Summary AI Generated
Smartsheet's Salesforce Connector experienced intermittent issues for approximately 10.5 hours, also impacting Support ticket creation through the Customer Support Portal. The root cause was identified and a fix was implemented in coordination with partners. Both the Salesforce Connector and Customer Support Portal were fully restored and confirmed resolved on September 16, 2026.
We are currently investigating this issue. Services related to Support ticket creation may also expericence issues.
Our team is actively working on a resolution and will share updates until the issue reaches monitoring status.
Components affected
Smartsheet Salesforce ConnectorTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 4 hours ago - at 09/16/2026 09:02PM
The Salesforce Connector and Customer Support Portal functionality have been fully restored and are operating normally. The incident is now resolved.
MONITORING
about 6 hours ago - at 09/16/2026 06:51PM
We are observing continued stability for the Salesforce Connector and Customer Support Portal. We will continue to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
MONITORING
about 9 hours ago - at 09/16/2026 03:31PM
We are observing stability being restored for the Salesforce Connector and creating Support Cases through the Customer Support Portal. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
MONITORING
about 12 hours ago - at 09/16/2026 12:40PM
A fix rollout is in progress. We will continue to provide updates as we monitor impact.
IDENTIFIED
about 13 hours ago - at 09/16/2026 11:27AM
This issue has been identified and a fix is being implemented in coordination with our partners.
INVESTIGATING
about 14 hours ago - at 09/16/2026 10:36AM
We are currently investigating this issue. Services related to Support ticket creation may also expericence issues.
Our team is actively working on a resolution and will share updates until the issue reaches monitoring status.
Latest Smartsheet outages
Login Unavailable for Smartsheet - 5 days ago
Unexpected HTTP response code affecting login, sheet access, Control Center, Dynamic View and other premium apps - 20 days ago
Sheets in Smartsheet US are failing to load - 21 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
