Outage in Smartsheet
Sheets in Smartsheet US are failing to load
Resolved MajorIncident Report
Summary AI Generated
Smartsheet's US instance experienced a major 5-hour outage where sheets failed to load, with cascading impact across Reports, Dashboards, and Premium Apps including Dynamic View, WorkApps, Resource Management, and Control Center. A fix was implemented at approximately 9:08 AM PT, with system metrics showing recovery shortly after. The incident was fully resolved by 11:23 AM PT.
We're investigating an issue where some sheets in the US Smartsheet instance are failing to load. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Components affected
Smartsheet Sheets Smartsheet Dynamic View Smartsheet Dashboards Smartsheet 10,000ft Smartsheet Reports Smartsheet WorkApps Smartsheet Control CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
37 minutes ago - at 08/26/2026 06:23PM
This incident has been resolved.
MONITORING
about 3 hours ago - at 08/26/2026 04:22PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 3 hours ago - at 08/26/2026 04:08PM
We have implemented a fix to mitigate the issue causing sheets in the US Smartsheet instance to fail to load, as well as the impact on Reports, Dashboards, and Premium Apps (Dynamic View, WorkApps, Resource Management, and Control Center). System metrics are currently showing recovery, and our team is actively monitoring the service to ensure full stability. We will post further updates until the incident is fully resolved.
INVESTIGATING
about 3 hours ago - at 08/26/2026 03:47PM
We are continuing to investigate this issue.
INVESTIGATING
about 4 hours ago - at 08/26/2026 03:17PM
We're still investigating an issue where some sheets in the US Smartsheet instance are failing to load. This issue is also impacting Reports and Dashboards, as well as Premium Apps including Dynamic View, WorkApps, and Resource Management. Our team remains fully engaged in addressing the situation. We will continue to provide frequent updates until we reach a monitoring status.
INVESTIGATING
about 4 hours ago - at 08/26/2026 02:39PM
We're still investigating an issue where some sheets in the US Smartsheet instance are failing to load. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
INVESTIGATING
about 6 hours ago - at 08/26/2026 01:28PM
We're investigating an issue where some sheets in the US Smartsheet instance are failing to load. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Latest Smartsheet outages
Intermittent Cell Link and Cross Sheet Reference delays/failures - about 22 hours ago
Sheets, Reports, and Workflow Services Are Impacted - 15 days ago
Investigating - 27 days ago
Smartsheet US is not loading - about 1 month ago
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