Outage in Smartsheet

Intermittent Errors When Creating Assets (Sheets, Reports, Dashboards, Workspaces)

Resolved Minor
July 09, 2025 - Started 4 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue where users may encounter an "Access Denied" error after creating assets such as sheets, reports, dashboards, or workspaces. While the assets are being created successfully, this error may appear temporarily when attempting to access them. Refreshing the page or waiting a few minutes typically resolves the issue. We are working to resolve this behavior and will provide updates as more information becomes available.
Components affected
Smartsheet Dashboards Smartsheet Forms Smartsheet Sheets Smartsheet Reports
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 07/10/2025 01:27AM

This incident has been resolved.

MONITORING 4 days ago - at 07/09/2025 11:29PM

A fix has been implemented, we are monitoring the results.

INVESTIGATING 4 days ago - at 07/09/2025 11:09PM

We are currently investigating an issue where users may encounter an "Access Denied" error after creating assets such as sheets, reports, dashboards, or workspaces. While the assets are being created successfully, this error may appear temporarily when attempting to access them.

Refreshing the page or waiting a few minutes typically resolves the issue.

We are working to resolve this behavior and will provide updates as more information becomes available.

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