Outage in Smartsheet

Intermittent Errors When Creating Assets (Sheets, Reports, Dashboards, Workspaces)

Resolved Minor

July 09, 2025 - Started 9 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue where users may encounter an "Access Denied" error after creating assets such as sheets, reports, dashboards, or workspaces. While the assets are being created successfully, this error may appear temporarily when attempting to access them. Refreshing the page or waiting a few minutes typically resolves the issue. We are working to resolve this behavior and will provide updates as more information becomes available.

Components affected

Smartsheet Dashboards Smartsheet Forms Smartsheet Sheets Smartsheet Reports

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/10/2025 01:27AM

This incident has been resolved.

MONITORING 9 months ago - at 07/09/2025 11:29PM

A fix has been implemented, we are monitoring the results.

INVESTIGATING 9 months ago - at 07/09/2025 11:09PM

We are currently investigating an issue where users may encounter an "Access Denied" error after creating assets such as sheets, reports, dashboards, or workspaces. While the assets are being created successfully, this error may appear temporarily when attempting to access them.

Refreshing the page or waiting a few minutes typically resolves the issue.

We are working to resolve this behavior and will provide updates as more information becomes available.

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