Outage in ID.me
Service Degradation - Authenticator App Push Notifications
Resolved MinorIncident Report
Summary AI Generated
ID.me experienced a service degradation affecting push notifications in their Authenticator app, specifically impacting iOS users who were unable to receive automatic login approval notifications. A temporary workaround was implemented allowing iOS users to manually open the app to approve authentication requests, while Android users remained unaffected. The incident was fully resolved after 96.1 hours of service disruption.
We are currently investigating this issue.
Components affected
ID.me Authenticator - Push NotificationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 04/07/2026 04:10PM
This incident has been resolved.
MONITORING
29 days ago - at 04/04/2026 05:17AM
A temporary fix has been implemented, allowing users to continue logging in to their account by manually opening the Authenticator app on iOS and approving requests. Things are working normally on Android. We are actively working on a complete fix to restore push notifications on iOS.
IDENTIFIED
29 days ago - at 04/04/2026 05:12AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
29 days ago - at 04/03/2026 04:05PM
We are currently investigating this issue.
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