Outage in Ecwid

Some changes may not be saved or reflected on the storefront in the stores from NOAM

Resolved Minor
September 29, 2023 - Started 8 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are having issues with some stores mostly located in NOAM and LATAM regions. The store changes may not be saved in the Admin or reflected on the Storefront. We’re working on the issue’s fix urgently and will keep you posted here. All your data (products, orders, customer details, store settings, etc) and the store changes that were made and saved previously are safe and intact. It will be possible to save the changes as usual once the issue is fixed. We are sorry for this downtime. The next update is in 15 minutes.
Components affected
Ecwid Control Panel Ecwid Storefront
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/29/2023 08:50PM

The changes apply and reflect on the online stores for several hours already. The incident is resolved.

MONITORING 8 months ago - at 09/29/2023 07:03PM

Our developers implemented a fix, so now the changes should be saving fine. We are monitoring the results.

If you still experience any issues, please, feel free to reach us via email at ec.support@lightspeedhq.com or chat.

IDENTIFIED 8 months ago - at 09/29/2023 06:42PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 months ago - at 09/29/2023 06:20PM

Our developers identified the source of the issue, so we are working on the fix. The next update will be in 15 minutes.

INVESTIGATING 8 months ago - at 09/29/2023 05:59PM

We are continuing to investigate this issue.

INVESTIGATING 8 months ago - at 09/29/2023 05:59PM

We are having issues with some stores mostly located in NOAM and LATAM regions. The store changes may not be saved in the Admin or reflected on the Storefront. We’re working on the issue’s fix urgently and will keep you posted here.

All your data (products, orders, customer details, store settings, etc) and the store changes that were made and saved previously are safe and intact. It will be possible to save the changes as usual once the issue is fixed.

We are sorry for this downtime. The next update is in 15 minutes.

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