Outage in Ecwid
Issue with checkout page performance and new orders in some US stores
Resolved MinorIncident Report
Orders don't appear in Ecwid admin accounts and checkout page loads slowly in 25% of US stores. Although orders are saved in our databases, they're currently hidden on the webpage. Our developers are investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 02/09/2024 10:26PM
This incident has been resolved.
Some users may not see recent orders that were placed in their stores during the incident. This is only a visual issue and orders are saved in our databases.
If that's the case for you, please contact us at ec.support@lightspeedhq.com, so we can make those orders visible in your store manually.
MONITORING
almost 2 years ago - at 02/09/2024 10:09PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
almost 2 years ago - at 02/09/2024 08:19PM
Orders don't appear in Ecwid admin accounts and checkout page loads slowly in 25% of US stores. Although orders are saved in our databases, they're currently hidden on the webpage. Our developers are investigating the issue.
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