Outage in EMnify

Issues when submitting support tickets

Resolved Minor
September 13, 2023 - Started 8 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Dear emnify customers, We are observing issues when trying to submit support tickets via our Help Center. Please contact your Customer Success Manager to open a ticket on your behalf while we continue the investigation. We will post a new update shortly. Kind Regards, emnify Support team
Components affected
EMnify Data Analytics EMnify User Interface EMnify API
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/13/2023 01:35PM

The incident has been resolved.

In case you are still experiencing issues, please submit a request to our Customer Support team.

MONITORING 8 months ago - at 09/13/2023 01:04PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 8 months ago - at 09/13/2023 12:57PM

The issue has been identified and a fix is being implemented.

We will keep you posted for more updates.

INVESTIGATING 8 months ago - at 09/13/2023 12:22PM

Dear emnify customers,

We are observing issues when trying to submit support tickets via our Help Center.

Please contact your Customer Success Manager to open a ticket on your behalf while we continue the investigation.

We will post a new update shortly.

Kind Regards,
emnify Support team

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