Customer Support + Account and Domain Actions

Our team has resolved all issues impacting various systems, commands, and credentials. We will continue to monitor for further occurrences.

Thank you for your patience.

We have identified an issue with API Tokens in the production environment. API calls sent with API Tokens will fail with "Bad User name or Password". Account passwords are working with API calls as intended

As of now, most account UI and API actions are working for customers with intermittent failures. However, we are seeing consistent failures with account contact updates at this moment.

Our support systems remain impacted and our team continues to investigate the cause.

Our support team is experiencing an issue accessing admin tools to assist customers.

Domains continue to resolve, and our support team is still able to assist with general enquiries at this time. Live support may be affected until the issue is resolved.

This issue is also affecting some registry connections (e.g. incoming transfers, EPP Key/Auth Code requests).

Our engineering team is investigating the root cause at this time; updates will be provided as they come available.

Thank you for your patience.