Outage in Exclaimer

Failure to connect to Microsoft 365 during setup

Resolved Minor
May 07, 2024 - Started 12 days ago - Lasted about 20 hours
Official incident page

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Outage Details

We are receiving reports of connection issues when onboarding Exclaimer Cloud with the Microsoft 365 environment. Our engineering team are actively looking into this issue and hopes to have this resolved quickly. Users may experience a failure to connect to Microsoft when running the Setup Wizard within Exclaimer Cloud. Please be aware that this should not impact currently configured subscriptions, and the imprinting of your emails will continue as normal. We apologise for any inconvenience this may cause you and thank you for your patience.
Components affected
Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 05/08/2024 09:29AM

Service Status: Operational

The fix has been deployed and the service is operational. Engineers are continuing to monitor the service. A full root cause analysis will be shared after the investigation.

We appreciate your patience.

IDENTIFIED 11 days ago - at 05/08/2024 04:49AM

Our engineering team have identified a fix for this issue and are working hard to deploy this change to the service.

INVESTIGATING 12 days ago - at 05/07/2024 01:44PM

We are receiving reports of connection issues when onboarding Exclaimer Cloud with the Microsoft 365 environment.
Our engineering team are actively looking into this issue and hopes to have this resolved quickly.

Users may experience a failure to connect to Microsoft when running the Setup Wizard within Exclaimer Cloud.

Please be aware that this should not impact currently configured subscriptions, and the imprinting of your emails will continue as normal.
We apologise for any inconvenience this may cause you and thank you for your patience.

Latest Exclaimer outages

Customers unable to provision tenant certificates during onboarding - 22 days ago
Service Alert: Potential Access Delays on Exclaimer Web Portal; Signature Application Remains Unaffected - 27 days ago
Outlook Add-in Authorisation Issue - about 2 months ago
Customers unable to provision tenant certificates during onboarding - about 2 months ago
We are monitoring a previous service alert - 2 months ago

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