Outage in Exclaimer

Customers unable to provision tenant certificates during onboarding

Resolved Minor

April 27, 2024 - Started 8 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our certificate provider Sectigo is currently carrying out scheduled maintenance. This means that until complete, they are unable to provision new certificates. This is expected to last until 01:00 UTC 28/04. As a result of this, new office 365 tenants attempting to onboard will be unable to complete the mail routing wizard. The status of this maintenance event can be viewed on the sectigo status page here: https://sectigo.status.io/pages/maintenance/5938a0dbef3e6af26b001921/66229e8ef5286d053643a58f Once the maintenance window has cleared, Engineers will verify the status of certificate provisioning and update accordingly.

Components affected

Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding Exclaimer Onboarding

Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 04/28/2024 01:23AM

Engineers have confirmed that the previous service alert has been resolved. The maintenance window has completed and certificates have been successfully provisioning again.

The service is now back to full health and is working as normal.

Thank you for your patience.

MONITORING 8 months ago - at 04/27/2024 11:37PM

We are continuing to monitor for any further issues.

MONITORING 8 months ago - at 04/27/2024 11:36PM

Our certificate provider Sectigo is currently carrying out scheduled maintenance. This means that until complete, they are unable to provision new certificates. This is expected to last until 01:00 UTC 28/04. As a result of this, new office 365 tenants attempting to onboard will be unable to complete the mail routing wizard. The status of this maintenance event can be viewed on the sectigo status page here: https://sectigo.status.io/pages/maintenance/5938a0dbef3e6af26b001921/66229e8ef5286d053643a58f

Once the maintenance window has cleared, Engineers will verify the status of certificate provisioning and update accordingly.

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