Outage in Formstack
Billing Provider Degradation of Service
Resolved Minor
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Outage Details
Components affected
Formstack Billing Portal Formstack Billing Services Formstack Billing Services Formstack Zuora Production APILatest Updates ( sorted recent to last )
Zuora’s degradation of service has been resolved; current billing functionality has been restored. Please try to execute the previous billing service again. Thank you.
Zuora (Formstack’s billing provider) is having a degradation of service, as a result, your account’s administrative billing function is currently nonfunctional.
Our teams are monitoring the billing provider’s site for updates and resolution.
Description/Impact: You will receive a 500 error page when you try to do any of the following: change your plan, update a credit card, and view invoices.
Next Steps: We will continue to monitor the billing provider’s status. Once it has been restored, please retry the billing process again.
We apologize for any inconvenience this has caused and thank you for your patience. We will provide further updates as soon as they are available.
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