Outage in FullStory

Data capture outage (web & mobile)

Resolved Minor
August 23, 2023 - Started 8 months ago - Lasted about 2 hours
Official incident page

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Outage Details

End user sessions and data were not captured from 2:41pm ET to 3:40pm ET for accounts on our US data center. All missing activity during this time period is non-recoverable and may impact Metrics, Funnels, Dashboards, and Conversions. During this time, native mobile builds would also have failed. Re-running the build will properly upload the assets. This issue did not impact any FullStory accounts utilizing our EU data center. A fix has been implemented and we are actively monitoring the issue.
Components affected
FullStory Recording
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/23/2023 09:41PM

This incident has been resolved.

MONITORING 8 months ago - at 08/23/2023 08:01PM

End user sessions and data were not captured from 2:41pm ET to 3:40pm ET for accounts on our US data center. All missing activity during this time period is non-recoverable and may impact Metrics, Funnels, Dashboards, and Conversions. During this time, native mobile builds would also have failed. Re-running the build will properly upload the assets.

This issue did not impact any FullStory accounts utilizing our EU data center.

A fix has been implemented and we are actively monitoring the issue.

Latest FullStory outages

Data Direct warehousing disruption - 3 days ago
Elevated Search & Indexing Errors - 10 days ago
Delayed processing of web sessions - about 2 months ago
Delayed mobile session data processing - 3 months ago
Delayed Imports with Batch User and Events APIs - 3 months ago

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