FullStory

FullStory Status

Official source
Everything seems OK

FullStory had 3 problems in the last month.

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Stats

0 incidents in the last 7 days

3 incidents in the last 30 days

Automatic Checks

Last check: 3 minutes ago

Last known issue: 12 days ago

Latest Incidents

Last 30 days

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Resolved Indexing of sessions is delayed

An issue has been identified with querying of FullStory data. This may manifest in segments and dashboard data being unavailable. Cached data will be displayed as normal. We are assessing the extent of the problem.

Resolved Elevated SSO login failures

An issue has been identified with our SSO provider which is preventing customers that login via SSO to be unable to access the FullStory application. We'll continue to post an update as we get additional information from our partner. See status.auth0.com for additional information.

Resolved Delayed search results new events.

We are currently experiencing delays in indexing new events. We are investigating the issue.

Resolved Partial recording outage and app is inaccessible

We have been alerted to higher than normal error rates for our recording service that may result in some sessions not being recorded. The web application is also down and inaccessible.

Resolved Delayed search results for new events.

We are currently experiencing delays in indexing new events. We are investigating the issue.

Resolved Delayed search results for new events

We are currently experiencing delays in event indexing, which was first identified at 6:13 AM EST. We are actively investigating the issue.

Resolved Partial unavailability of FullStory recording service

We are experiencing a partial recording outage, which began at 3:56AM EST, that is preventing some pages within sessions from being recorded. We are investigating the situation and will provide updates as soon as possible.

Resolved Delayed search results for new events

We are currently experiencing delays in event indexing. Instant indexing is stable for "Everyone" segments but recent events may not be returned when searching. We are actively investigating the issue.

Resolved Elevated Search & Indexing Errors

We are experiencing an elevated error rate for searches and session indexing. This may manifest itself as slow loading times in the UI, new sessions may not appear as quickly as normal. Recording of user sessions is unaffected.

Resolved The trial signup form is currently experiencing issues

We've detected that some customers are unable to sign up for trial accounts.

about 1 year ago Official incident report

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