Outage in FullStory
Multiple Fullstory Services Unavailable (NA1 Data Center)
Resolved MajorIncident Report
Summary AI Generated
A Google Cloud Platform infrastructure issue impacted multiple FullStory services in the NA1 data center for approximately 5.4 hours on September 1st, 2026. Affected services included data capture (web and mobile), the web application, API, Webhooks & Alerts, Warehouse, Guides and Surveys, StoryAI, and Workforce. Services were fully restored by 4:32 PM ET, with backlogged data queued for processing.
We are aware of an issue reported by our cloud infrastructure provider (Google Cloud Platform) impacting multiple Fullstory services in the NA1 data center. Affected services include data capture (web and native mobile), the Fullstory web application, API, Webhooks & Alerts, Anywhere: Warehouse, Guides and Surveys, StoryAI, and Workforce.
Data capture may be interrupted during this period. We are actively engaged with our provider, are closely monitoring the situation, and will provide updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/01/2026 08:36PM
The issue reported by our cloud infrastructure provider (Google Cloud Platform) is now resolved and Fullstory services are fully operational as of September 1st, 2026 at 4:32 PM (ET).
Any backlogged data is currently being processed and will be available shortly.
If you have any questions or are experiencing any continued issues, please reach out to support@fullstory.com.
MONITORING
2 days ago - at 09/01/2026 04:32PM
We are seeing recovery for the issue reported by our cloud infrastructure provider (Google Cloud Platform) and are actively monitoring to ensure full stability moving forward. You can also follow the provider's status directly here: https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev
INVESTIGATING
2 days ago - at 09/01/2026 03:19PM
We are aware of an issue reported by our cloud infrastructure provider (Google Cloud Platform) impacting multiple Fullstory services in the NA1 data center. Affected services include data capture (web and native mobile), the Fullstory web application, API, Webhooks & Alerts, Anywhere: Warehouse, Guides and Surveys, StoryAI, and Workforce.
Data capture may be interrupted during this period. We are actively engaged with our provider, are closely monitoring the situation, and will provide updates as they become available.
Latest FullStory outages
Delays for Warehouse Customers in NA1 Data Center - 16 days ago
Anywhere: Warehouse - Delayed data syncs in NA1 Data Center - about 1 month ago
Google outage degrading some StoryAI features - about 2 months ago
Guides & Surveys content delivery degraded - 3 months ago
Metric Alerts Firing Incorrectly - 3 months ago
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