Outage in FullStory
Delays for Warehouse Customers in NA1 Data Center
Resolved MinorIncident Report
Summary AI Generated
FullStory's Silver Schema warehouse customers in the NA1 data center experienced sync delays beginning at 10:40 AM ET on August 18, 2026, with full impact across all affected users by 11:10 AM ET. A fix was implemented by 2:42 PM ET, and the incident was fully resolved at 4:23 PM ET, lasting approximately 2.5 hours. Service has since returned to full operation.
At 10:40AM ET, Silver Schema users in NA1 began experiencing warehouse sync delays with all users affected around 11:10am ET. We are still investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/18/2026 08:24PM
The issue that caused delays for Silver Schema warehouse customers in the NA1 region has been resolved and service is back to full operation as of August 18th, 2026 at 4:23 PM ET.
If you have any questions or are experiencing any continued issues, please don't hesitate to reach out to our team at support@fullstory.com.
MONITORING
4 days ago - at 08/18/2026 06:42PM
We have implemented a fix for the issue that began around 10:40AM ET, which was causing delays for our Silver Schema warehouse customers in the NA1 region. The system is now catching up.
Our team is taking steps to ensure all data is processed accurately, and we will post another update once all processing is back to normal.
INVESTIGATING
4 days ago - at 08/18/2026 05:57PM
At 10:40AM ET, Silver Schema users in NA1 began experiencing warehouse sync delays with all users affected around 11:10am ET. We are still investigating this issue.
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