Outage in Gather

Avatars are not showing or showing an outline

Resolved Minor
April 16, 2024 - Started 16 days ago - Lasted 14 minutes
Official incident page

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Outage Details

We've spotted that something has gone wrong with avatars. We've identified the cause of the issue, and are working on a fix. We will provide an update soon. If you are experiencing issues with your avatar, please reach out to our support team here: https://support.gather.town/hc/en-us
Components affected
Gather Spaces
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 04/16/2024 03:09PM

Our engineers have identified the root cause of the issue and have merged a fix. Please refresh Gather to initiate the changes to see your avatars again. If you continue to have any issues with avatars, please reach out to our Support team here: https://support.gather.town/hc/en-us

IDENTIFIED 16 days ago - at 04/16/2024 02:59PM

We've spotted that something has gone wrong with avatars. We've identified the cause of the issue, and are working on a fix. We will provide an update soon. If you are experiencing issues with your avatar, please reach out to our support team here: https://support.gather.town/hc/en-us

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