Outage in GitLab

Elevated queue size on Shared Runners

Resolved Minor
March 15, 2024 - Started about 2 months ago - Lasted about 10 hours

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Outage Details

We are investigating an issue with elevated queue size on our GitLab.com runners. Users may experience slowness with runners picking up jobs, or running jobs. For more information: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17724
Latest Updates ( sorted recent to last )
about 2 months ago - at 03/15/2024 12:42AM

We are investigating an issue with elevated queue size on our GitLab.com runners. Users may experience slowness with runners picking up jobs, or running jobs. For more information: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17724

about 2 months ago - at 03/15/2024 12:55AM

No material update at this time. Our team is still investigating the root cause.

about 2 months ago - at 03/15/2024 01:13AM

We are continuing to investigate the root cause of the elevated queue size. For more information: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17724

about 2 months ago - at 03/15/2024 01:34AM

No material updates at this time. Investigation into the increasing runner queue size is ongoing. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17724

about 2 months ago - at 03/15/2024 01:57AM

The investigation is ongoing, we continue to assess the root cause of the extended queue size with the help of additional resources. A further update will be provided in 30 minutes. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17724

about 2 months ago - at 03/15/2024 02:31AM

Analysis continues. A further update will be provided in 1 hour, or sooner should there be a significant update to report. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17724

about 2 months ago - at 03/15/2024 03:35AM

We are continuing to monitor the extended runner queue size. Impact on CI/CD pipeline execution does not appear to be significant at this time. A further update will be provided in 1 hour. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17724

about 2 months ago - at 03/15/2024 05:18AM

We have narrowed down the potential root cause but we will continue the investigation. No further impact on CI/CD pipeline execution. Next update will be provided in 1 hour. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17724

about 2 months ago - at 03/15/2024 07:11AM

No material updates to report. We will continue to monitor to the situation for now. Details in https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17724

about 2 months ago - at 03/15/2024 08:15AM

We are continuing to monitor this situation, with no additional details to add at this time. Full details are available in gitlab.com/gitlab-com/gl-infra/production/-/issues/17724

about 2 months ago - at 03/15/2024 09:26AM

The impact from this incident appears low, however we are continuing to monitor the situation, and will post another update in one hour. Full details are available in gitlab.com/gitlab-com/gl-infra/production/-/issues/17724

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