Outage in GitLab

500 errors during SAML sign in

Resolved Minor
April 18, 2024 - Started 14 days ago - Lasted about 1 hour

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Outage Details

We are of some users receiving a 500 error when signing in via SAML. We are actively investigating the issue. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17856
Components affected
GitLab SAML SSO - SaaS
Latest Updates ( sorted recent to last )
14 days ago - at 04/18/2024 12:13AM

We are of some users receiving a 500 error when signing in via SAML. We are actively investigating the issue. Details can be found in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17856

14 days ago - at 04/18/2024 12:43AM

Investigations are ongoing. Please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17856 for more details.

14 days ago - at 04/18/2024 01:07AM

We have identified the potential cause of the issue and we are working on mitigating the issue.
See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17856 for more details

14 days ago - at 04/18/2024 01:21AM

We have started a rollback and expect it to complete around 02:15AM UTC April 18 (about 1 hour).
For more details, see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17856.

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