Outage in GoSquared

Issues with data in Contacts, Engage, and Live Chat

Resolved Major
August 23, 2022 - Started over 1 year ago
Official incident page

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Outage Details

We're currently investigating an unexpected issue affecting customers using GoSquared Engage, Contacts, and Live Chat. We will report updates as we have them.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/23/2022 04:12PM

All systems operational

MONITORING over 1 year ago - at 08/23/2022 03:09PM

Services are returning to normal. Some Smart Group-based automations and automated messages may be delayed while systems recover. We're continuing to monitor closely

INVESTIGATING over 1 year ago - at 08/23/2022 01:29PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 08/23/2022 12:45PM

We're currently investigating an unexpected issue affecting customers using GoSquared Engage, Contacts, and Live Chat. We will report updates as we have them.

Latest GoSquared outages

Service provider outage, affecting several components - 11 months ago
We are investigating an issue causing data and platform access to be unavailable - over 1 year ago
Issue with Live Chat and Inbox - over 1 year ago
Multiple issues affecting GoSquared availability - over 1 year ago
Issues with data in Contacts, Engage, and Live Chat - almost 2 years ago

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